In general our service here has never been great. Not horrible but not too great either.
Today we sat outside at about 7:00 on a Sunday. The music was cranked up reasonably loud and we asked if it could be turned down just a bit. I watched our waitress ask another employee who asked twice who had asked and then, seeing us said to our waitress, "Well, I'll just turn it up."
Which she did. If I find out her name I'll post it here.
The one star review was saved because the very friendly manager came by, asked us a routine, "everything okay?" question and lowered it to a reasonable level. He didn't seem too concerned about what idiot employee had done that, however. Perhaps he's stuck with that.