I have mixed feelings here. I recently purchased an XJ not from here. They had one that was a great price and I test drove it and man Jag does know how to make a smooth ride. However, I was trading in a ram truck and the dealership wanted to lowball me on the trade because of the tax credit. It's frustrating to me as I am not a novice to buying cars I have bought and sold 50 plus cars. So I did my research and math before I came here. I knew what the trade value was on my truck, but of course the dealership says they don't use blue book, black book, edmonds or nada which is fine I don't expect full trade value but they came in 5 k less. When I told the sales me what another dealership offered he told me to go there. So I did and bought an Xj from them and sold my truck.
However, there was an issue with the seat heater. For some reason, it only worked when the car was in park. No worry's I took it to this dealership's service department as it had factory warranty on it and was covered. I explained the problem and left my car. The service rep was very nice and helpful, made me feel very welcomed and valued, unlike the sales person.
They called me a few days later saying there's no issue with the heater and I can come get it. They said they turned the car on and tested it with a thermometer and it heats up fine. I told them that I know it works with the car is in park, but I don't drive around in park. So I asked them to read the notices that the service rep made when I explained how to recreate the issue and call me when its fixed.
A week later and they are replacing the heater unit.
All in all I have very mixed feelings as the service level I received is so up and down.