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  • OnTrac - Please do me a favor and stop delivery services in San Jose South. I dread it every time I see my Amazon order is shipping via OnTrac. I can easily say that at least 50% of my orders have missed their delivery dates, sometimes by several days. I could understand my package being late if there was some natural disaster occurring or a freak shipping mishap, but I live in San Jose, a city that averages 330 sunny days a year. Whenever my deliveries have been missed, they have been on the truck for delivery in my local area. I've called customer service on two occasions, been assured the package was on the truck coming to my house that day, only to be disappointed later when it never shows up. I then called customer service back to see what happened and both times was told that their drivers had marked the missed delivery as me not being home. I find this very confusing, especially since on both of these occasions I had taken the day off of work to wait for my packages (I was home for the ENTIRE day!). Lazy OnTrac delivery staff and inefficient customer service/management equals a horrible delivery company. They've got one job to do: deliver packages. If they cannot do that, then they should find a different line of work.
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