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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-12-17 00:00:00 (xsd:dateTime)
itemReviewed	west elm
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I really love this store & the products they sell but once again luck was not on my side when buying my furniture. The store itself is big & they have a lot of selection. There is one lady (probably the manager because she is always there) who is always very friendly & makes us feel good every time we visit the store. I always feel happy to be greeted by her. Recently I bought an entire bedroom set . A queen size bed, a night stand, bookshelf, & media console. It was a fairly quick process & I was happy to upgrade from my Ikea furniture to a classier, mid century modern style. I was happy I found this store because I almost bought furniture from Z Gallerie or Pottery Barn but both weren't exactly what I was looking for & my general style fashion wise is also mid century so I was really surprised when I came across this place. I've always wanted mid century inspired furniture but have never actually bought any because sleeping on some (probably) dead ladies bed from the 50's does not appeal to me at all. Anyway, when I figured out what I wanted the nice (possibly manager) lady was helping someone else so I got a hold of someone else. She was friendly enough & quick but one thing that really irked me was that instead of suggesting openly that more then 3 items was an additional delivery fee she kind of reluctantly beat around the bush to give me that information. I would have had respect for West Elm if she was honest & suggested that since I have 4 items I could take the nightstand home that night & save that extra fee. I feel like if I order $2700 worth of furniture plus delivery you could try to help me save the extra $30 bucks but I got the vibe that she was trying to make the company an extra buck. I am the type of person that gets hooked on a store & is a repeat offender but sneakiness like that kind of makes me think twice about coming back when there are so many other stores around not to mention online services. Other then that little red flag, I was just excited to have ordered new furniture. But here's where I get pissed. A few days later my furniture gets delivered by two very nice gentlemen who come to my place first thing & get the job done promptly. I was super pleased that it wasn't some creepy, rude, beat up bunch of dudes like my former Ikea experience. These dudes were friendly, not creepy, just normal nice dudes. HOWEVER later I open the boxes & my bed is missing ALL of the railing pieces for my bed. I'm sorry but if I pay a couple grand for furniture there shouldn't be anything missing!!!! There is no excuse. I was beyond disappointed. Can't anything EVER go right when ordering furniture?? Seems like the answer to that question is no. I didn't want to deal with the hassle of having someone pick it up again & taking it apart again after I cut my finger trying to open the boxes. I'm 5'1 & I assembled all of this with my even smaller mother successfully only to realize that there were missing pieces towards the very end. I like the products & that one lady is really nice so this review is based on the red flag with the ordering & also the missing pieces. I see myself buying things from this store again but I can't help but feel disappointed that they didn't do much better then IKEA. At least Ikea is cheap & I can expect sh-tty everything but this is higher quality stuff & I definitely expected better from a company that boasts fine quality. I just think that the company should take responsibility for these type of mistakes. I shouldn't have to check every single thing after the delivery men are gone to see if it is all there. It should all be there period. The warehouse should quadruple check before sending out these shipments if this is going to be an issue. Why am I paying so much money for this stuff? It's a huge disappointment considering I adore what the store is selling.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Chelsea

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