I came here with a friend to pick up food to go for the 1st time. We spent some time looking at the menu and ordered 2 sandwiches each. 40 minutes later, I got only 1 sandwich. I told them I ordered 2, so she went back and put my 2nd sandwich in the bag. My friend's order came 10 minutes later and she only got 1 sandwich too. We were finally fed up and asked them where her 2nd sandwich was. They said they made it already but didn't know where it was. They told her to check "your friend's bag" and low and behold, 1 of her sandwiches was in MY bag. I asked them where my 2nd sandwich was and they told me it wasn't even on the ticket and that I didn't even pay for it. I was so hungry and tired of waiting I said forget it, I didn't even want to wait for the 2nd sandwich. They kept apologizing and saying they must've been busy, but there was no one else there but us. I believe the lady that walked in right before was the owner and she offered a free pastry and I couldn't even accept it. Despite waiting an hour for our to-go food, food quality is good.