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| - I come to this location numerous times a week, and I usually have phenomenal service. However today, I was very displeased. I spend about $80 a week on food for my grandfather, and I have never had any problems with this place until now.
I called in my order, as per usual, however while I was on the phone the waitress had an attitude. I was waiting for her to tell me the total, and she just sighed and started talking to me with an attitude. Her excuse was "I thought you hung up". After she told me the total, she just hung up. It would have been nice to know how long it would take, so I wouldn't pick up cold food.
Once I got to the restaurant I was greeted by Angelica, who had the same attitude as the girl on the phone who had helped me. If you have never ordered a to-go meal from Village Inn, they immediately show you your food so you are pleased with your meal, then you pay for it. She promptly got on the register for me to pay (which the total was about $3 more than the total I was given on the phone), then hesitantly asked "if I would like to see it".
It's just infuriating to get terrible service at a place you're a regular at. I hope that this issue will be addressed and cease to exist in the future.
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