| rev:text
| - My husband and I visited the Happy Valley location for dinner on a Monday night. The restaurant was busy. We stood and waited for the hostess to acknowledge our presence. At first she glanced over but then continued to talk with her co-worker; we waited for a few more minutes before she finally seated us.
Once seated, the waiter did come over and ask us what we would like to drink. He made a remark about my husband's t-shirt he was wearing (Star Wars) and then brought us our ice teas. He gave us some time to look at the menu and we asked him about the special menu that is offered Mon. Tues. and Wed. they are lunch sized portions (teriyaki chicken, meatloaf, grilled salmon, strip steak, etc., served with two sides for $14.99). We decided on the grilled salmon and we chose our two sides. The waiter then brought us out two warm rolls with butter and small plates. We did not have any silverware and eventually had to take it off of another table nearby that was not occupied.
We ate the rolls and the waiter returned and asked if we would like some more and we said yes. He said it would be a few minutes until he would have some more. He saw my tea was empty after passing by our table several times and finally asked if I would like some more tea. I told him yes, but it would be another 10 minutes before he brought me out another glass and the tea was warm with melting ice floating in it.
After the waiter passed by our table more times than I can count, always bringing other diners their food and glancing at our empty table, he finally stopped and asked if we had received our food and we told him no. His response: Oh, I don't know what happened. I will go back to the kitchen and find out. Several minutes later, a man came out without introducing himself to us and said he would have our meals out in the next 5 minutes as he was putting the order in. Stating: I don't know what happened to your ticket or why you haven't received your food.
Another 10 minutes passed and out came two meals we didn't order and we had to tell the waiter these are not what we ordered. We ordered the grilled salmon, remember? to which a puzzled look came over his face. The meals were swiftly removed and returned to the kitchen.
My husband and I looked at each other. We decided we had had enough of the excuses and poor service, at that point we just wanted to leave.
We walked to the hostess station and told the hostess, who asked us for table number were we were seated at. We explained to her what occured and that we wanted to pay for our ice teas.
Another waiter was hanging out at the hostess station and he apologized stating if he knew of the situation he would have done something, as in locating our waiter. We told him our waiter knew of the situation. Our waiter appeared and said "the drinks are on me."
No apologizes were forthcoming from him or the manager or the hostess on the situation.
We were waiting for our food for over an hour.
We will not return and we would not recommend this Logan's Roadhouse.
Apparently they are selective of whom they serve and I guess we didn't make their "cut."
For this reason, I am giving them one star.
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