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  • First off, why are there 2 reviews for the one airport location at 1805 E Sky Harbor Circle which is where all car rentals are located?? I wish Yelp would consolidate them. A bit of a pet peeve. :) When I rent a car locally I typically choose Enterprise, however, for travel I always go with Hertz. For this trip I went with Enterprise as their price was significantly lower than Hertz, and despite knowing that I would not be able to quickly swoop in and walk directly to my waiting car (as I do with Hertz), savings won out. The wait in line just to "check in" was 30 minutes, and with the kiosks not working, some who left the line ended up at the back of the line - a few were frustrated. Then we waited downstairs in the car area for 15 minutes. That's 45 minutes gone. The staff were very gracious and apologetic and they handed out free water, but despite that, I was starting to regret my decision. My name was called and I was given the choice of about 10 different cars and I chose a pristine clean Honda Civic. Wow, it even had tinted rear windows. The car was spotless! Hertz cars are always dirty. Hmmmm....perhaps I made the right choice after all. Other than the wait to pick up and then drop off, I was very happy with the car, service, and price.
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