I've been taking my two dogs to PetSmart groomers for years now but this is only the second, and last, time I've used this location. In the middle of the visit I got a call that one of my dogs seemed to have a small mole above his eye that the groomer seemed worried about. I told her I had never noticed a mole by his eye and I'd check it out when I picked them up. When I finally picked him up, I saw that it wasn't a mole but a cut! I'm not sure what the heck she did, but managed to cut his eye! She swore she didn't because she never cut the hair on his head but she had to. When I got home I noticed two other cuts on his legs! I wouldn't have even gotten mad has she just been honest about it and taken responsibility but it pisses me off that she tried to say his eye was like that when I brought him in. It definitely was not! I would have noticed a big puffy swollen cut eye lid on my little 9 lb chihuahua! I'll definitely be bringing my dogs to other groomers from now on, even if I need to drive a little further. Steer clear!
UPDATE: I ended up filing a claim with the corporate office and they paid all my vet fees, which totaled a little over $700. I'm definitely not happy that my dog got hurt but I am happy PetSmart took responsibility for their mistake.