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| - If I could do it all over again, I would have not bought my current home simply because it is ran by Associated Community Management (ACM). I do realize that all HOA's tend to "nit-pick" when it comes to violations so that is something I expect with ACM, however their customer service is absolutely horrible. If you have a question about your violation or want to speak to the community manager, there is absolutely no way to get in touch them. The customer service representative I spoke with over the phone told me that all inquiries must be submitted in writing. I e-mailed and faxed a request to have a manager call me and never once did I receive a call. In addition, they continued to send me violation notices and eventually called me to a hearing! These notices told me what my violation was but did not tell me what I needed to do to remedy the situation. The one time they did mail me something it was sent via certified mail so, of course, the mail carrier could not leave it at my door since I work during the day. I am absolutely dumbfounded that in this day in age with the internet, smart phones, and social media, that it was completely impossible to talk to someone at ACM that could help me with my situation.
In all seriousness, if you are looking to buy a home and you find out that it's ran by ACM, I would strongly reconsider putting in an offer to your Realtor. Look somewhere else as life is just too short to deal with a management team as poorly ran as ACM.
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