Not sure why there are so many negative reviews. I disagree with many of them, and it seems like this place has changed it's ways in terms of service. We enjoyed our experience here, and will certainly return for the sundaes alone. The service wasn't bad, though for a desert shop it does draw an oddly aggressive crowd. Our waitress was very helpful and timely. It's pretty pricey, but the desserts are lovely. Perfect for a post-movie snack or an after-dinner indulgence.