We just built a custom home and were sent to Ferguson's by our builder. Almost everything that we picked out, with help from the employees at Ferguson's, I hate. :( The front-entry lights were too small for the scale of our house and we had to reorder larger ones. The Thermador "star" cooktop is impossible to clean and has a very annoying XLO setting. Our refrigerator/freezer is very loud; the loudest I've ever owned. The Delta brushed faucets and knobs that we put in every bathroom are horrible!!! The rain shower heads dribble out a tiny bit of water, and the finish on all of the knobs and faucets got indelible water spots from the moment we used them. :( I have tried every cleaning method (and we have soft water), but the finish is just not meant to get wet, apparently.
It seems that all of these issues should have been basic knowledge to the staff of Ferguson's. Apparently Ferguson's only recently branched out into more offerings, according to our builder. They really need to train the staff better and make sure they have knowledgeable enough employees to steer customers away from bad or inappropriate products. As I said, we are very disappointed with most of the things we ordered from Fergusons. :(