I am sad to say this went from my favorite BK to the worst! I don't go to the fast food drive thru very often, but when I do, I shoot for this place. In the recent past, I've had excellent service (during the weekday). Tonight and two Saturdays ago, horrible. I thought I'd give it another try tonight because I've had such great luck there. I ordered a Whopper with cheese with extra mayo and ketchup, doesn't seem too complex to me.. After waiting at the window a couple minutes, I was asked to pull around to the other side and they'd bring my food out. Not a big deal at this point. A different guy runs my food out. I drive away and then notice it's wrong. I go back to the window and waited a few more minutes. At this point I just want my money back. I've heard too many horror stories of what some people do when you return food. The guy manning the window was fine. The problem I have was the manager in duty. He handed me my money and said have a nice day. All I really wanted was a simple apology. I looked at him for a second and he ever so insincerely said sorry..he called me mean and shut the window as I started to pull away. I couldn't believe how rude this kid was. So I wasted 22 minutes, was still hungry, and now late for my appointment. In search of a new BK...