Order Online site is overly difficult to use (I am a Millennial so it is not for lack of understanding) and does not allow for building a breakfast sandwich from the ground up, but instead forces you to pick what you don't want and customize it to what you do want.
Our cashier was slow, and not particularly friendly. If I assume she was hand picked by management to be a front line employee with direct customer contact then I can't imagine who is being held back to only execute the food orders. But I got an indication as
our order was executed poorly with one of our bagels, literally dropped into a bag without being wrapped in anything else with a plastic knife and a cream cheese cup.
This location is directly competing with other purveyors in very close proximity that offer a similiar experience. The service at drive thru's is better and the food at other walk up and order bagel shops offers a better executed meal.
As I look across the overall reviews for Panera valley wide I see a trend, which to me indicates that there is a lack of customer focused leadership from the corporate level.
There is no need for management to respond as I am not interested in an explanation, but thought it would be nice for you to understand why you have lost my business. Feel free to share with your overlords.