I recently broke the screen on my kindle hdx and the glass shattered but it still worked. So the first thing I do is look up how much a replacement screen would cost. I pulled a few up ranging from 30 dollars to 120 dollars. I was just figuring out how much I would be paying if I took it to a repair shop. I find this place ubreak I fix.
I take the kindle in and explain to the guy that the glass is broken as you can see and I would like to get it fixed. The first words out of his mouth was "these things aren't worth the repair". I just kinda looked at him and was like really. It was a 64gb and was over 300 dollars and your telling me it's not worth the repair. I agree with a previous reviewer...their customer service skills need some work.
He proceeds to tell me they would have to order the glass and it would take two weeks to get in. The price to fix it would have been 219 dollars for a broken glass. I guess he wanted to make sure that I didn't get it fixed. I didn't even get the guy's name because there was no name tag in his shirt.
My solution is to buy a broken hdx off ebay And watch a video and fix it myself. I wish I had read the reviews before I came here to be honest.
I also have a broker iPod classic that won't download when it's connected to my apple computer.i explained the problem to him and he says it's a software problem and they don't do that. I explained to him that it wasn't the software and I could here the hard drive clicking in the iPod. He says in that case it would be 300 dollars to fix it. Unbelievable.......I can take it to apple and get it repaired for 100 dollars and some change. My curiosity was definitely killed.