Even though we chose to go thru another company, we really appreciated the visit by Kyle. This company was our 2nd opinion company, after the 1st one made us slightly uncomfortable. He came out and took the time to explain the process, look at the entire house, and even went into the adjoining neighbors yard to check there also, If we were not planning on moving and needing the extended warranty. We definitely would have gone with this company . From the initial appointment to the follow up appt, it was a good experience.