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| - I have moved 5 times over 3 different states in the last 4 years due to work. As you can imagine, moving is a hassle in many ways(transferring services, arranging packing/moving vans, working with real estate companies, etc). Throughout my crazy past few years, Progressive has always stood out to me as a Five Star, top notch company in every way. EVERY one of the phone representatives over the years have been extremely personal, friendly and accommodating. I cannot thank Progressive enough for maintaining it's high standards and exceptional representatives throughout the time I have been a customer... it's is not just when I am re-buying insurance, the quality is there when I have a simple question, am dealing with billing, anything. I was even hit once and luckily the other driver was covered by Progressive. Even in handling this claim I was treated like a real person, not a problem, and with respect.
Today I worked with Vivian(I believe she was based out of Arizona). It has been an extremely trying week because of the move and in dealing with unfriendly, no-common-courtesy people. I was relaxed calling in, knowing from previous experiences that the phone call with Progressive would at the very least be easy. Vivian turned out to be EXTREMELY pleasant and was ready to answer all my questions about differences in insurance now that I am in a different state. She has actually changed the flat mood I started my day with into a recharged, positive, ready to go attitude. Also, I am so excited to get my vehicles set up with snapshot!!
Again, thank you Progressive and thank you Vivian, I hope you all realize that your approach on customer service is providing people with more than just reliable insurance!
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