Meh. The products are overly scented and not very effective. The experience I've had when shopping has been lukewarm. The associates aren't bad. They just give canned phrases like "Can I help you find anything" and "I'm blah blah blah if you need anything." I want to have a friendly interaction and find something with someone who genuinely wants to help me, not someone who is worried about making a quick sale. BBW is not really known for providing stellar service; the products match.