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  • Location: 3151 N 31st Ave Phoenix, AZ. A woman works in there with a bad attitude. She said I was crazy, and I had issues when she kept on asking for more information when I was told over the phone 3 times before heading down there is all I need is my ID for identification purposes, but she asked for addresses I gave them. She did not need a whole list of addresses and was making my time difficult to pick up 2 packages, she was the only one with the bad attitude that needs to be checked at the door. I would have fire her or send her to educational courses on customer service and work ethics because obviously she has none. I will never use UPS or never go to this ratchet location again as long as "Felicia" is working with UPS as she called her self Felicia over and over. I asked for a manager to help me and she refused then left me hanging at the counter for about 10 min until I received help from a proper employee. There should not be any excuses for this behavior and customer service the lady is over her head and it looks like a lot of reviews are horrible at this location!! Seems to me it needs to be reevaluated by proper authority since the manager can't seem to help.
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