I am with you David C. Completely arrogant and rude. My bf and I went on a Groupon and really like the waxing and her. All good , right?? No, not so much. So bf and I bought each other a gift Groupon and she would not accept and gave a pompous response. I saw Courtney a few more times in between (no groupons available for purchase) and I paid full price, HOWEVER, her online price list stated Brazilian maintenance $35 bucks. She charges me $45bucks and I still left a tip. 2 times! Now the price list is $65bucks for the same. Unbelievable. Courtney is not that good and there are a plethora of wax joints within a miles. Great way to lose business. I will tell all this is a no go!