I've been here now about four times. A lot of people are giving it bad reviews. Have to give the place some slack, it is still getting footing in Cleveland and opened up recently.
The place is massive! They did an amazing job at really utilizing the space. The decor is wonderful and typical Margaritaville. It's exactly what is expected and it's really a breathe of fresh air to see this in Cleveland. It's a sign that we are on the up & up having an establishment like this here. The half indoor, half outdoor bar is my favorite spot. It's the best place to people watch and has a very energetic atmosphere to it. The other bars are fun too and are also inviting.
Service can be slow at times but I think it's still just trying to work out the kinks in the system. Everyone I've had so far has been super friendly, apologetic for wait times, and does their best to check in. I haven't had any major issues at all yet and I've been there when it's been swamped.
The food is good. It's not mind blowing compared to how man other amazing places there are in Cleveland. It is a little pricey for what you get but that just comes with the territory I'd say with a touristy chain. I'd say it's solid though. I love the chicken tenders, jambalaya, and the nachos.
Drinks are delicious and flavorful. They aren't strong but there is a nice variety to choose from and fun glasses you can have with the drinks as well. I like to stop here and just get a nice chilled shot of tequila before heading over to Magnolia for a show sometimes. Will actually be doing that tonight!
Anyway. I'm super happy we have a Margaritaville in Cleveland now. It's great for the area and really brings more people down into The Flats which is always a positive. Give it a chance!