I've been to this place twice. I had good service both times, but the food is not great and not cheap either. The website has minimal location specific information like prices and details about specials such as days of the week and hours when specials are valid.
The first time I ordered "to go" and had the grilled meatloaf which was a little burnt and very dry. I'm not sure why it would occur to something to grill meatloaf, but I don't think this stuff would be good even if it had not been grilled. (and meatloaf should be easy to get right, right?). As as side, I ordered the loaded mashed potatoes and they were anything but loaded -- and I was charged extra for "loaded", something I wasn't made aware of when I ordered. I was also charged extra for another item as well... I think it was a side that I ordered for the kids meal that wasn't on the "approved" sides list for kids meals (something not made clear on the website or by the person taking my order). I can't stand places that nickel and dime you, esp. when they don't tell you before hand. Also, I placed my order over the phone and was called back about 10 mins later with the price... really? In this day and age?
I gave this place another try and dined in the second time. I had the fried cheese bacon burger which was very mediocre (just a regular slice of cheese for me please) and not cooked to my specifications (ordered medium rare and got well done). The onion pedals were fine and admittedly had a pretty good tasting horseradish sauce. We also had the potato skins... Ok but lacking in bacon. The best thing about this place is probably the bread.
Considering the prices of this place (I think it was over $9.50 for the burger and over $12 + surplus charges for the meatloaf) and the lack of good food, I won't be back.