I've rented from here three times now, and it has quickly become the only place I will get a car from in Champaign-Urbana. The staff is nice, extremely helpful, and will go out of their way to make things run smoothly. I once called the day of a reservation to see if I could move up my reservation time, and not only did the woman I spoke to do so, she gave me an upgraded car for free because there wasn't a car in my price range available at the time. Highly recommended!