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| - My family and I went for an early mother's day brunch to celebrate the mom's in our lives. We were given our pick of the tables and given great service with our large party. Everyone enjoyed their meal, besides that people who got the "Biscuits and Beer Gravy"... TOO MUCH PEPPER in the sausage. YUMMY biscuit, and all the meals came with a choice of a beer or mimosa. I chose the mimosa... PERFECT!
My pregnant wife however was not able to enjoy one of the tasty mimosa's. Instead, she decided to get a soda. Much to our surprise, our bill came with 2 brunch combo's which included 2 drinks, and a charge for her soda... Long story short, the manager told us that they want to encourage drinking with brunch and that there are zero substitutes... They wouldn't budge for my pregnant wife or my 14 y.o. cousin. They said to "give it to someone else at the table". We asked to have the additional beverages comp'd (2 sodas $4.50...20 cents each @cost). We were told no again, and given our checks back.
Poor logic, management, and customer service. I get it, it's a brewery what do you expect. I would expect some type of accommodation or option given the family based neighborhood they are located in, and trying to attract the "Brunch" crowd. Their wait staff was great and did everything they could to find alternatives to the drink situation... Regardless of cost, have some type of substitution, know your margins, and please your customers!
My family of 14 will not be returning for brunch again, or for a late night beer.
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