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| - All around bad experience at this dealership. We spent a lot of time researching cars and settled on a Kia Sorrento as being the right car for us. We then went through our bank's car buying program and found the most competitive price at Camelback Kia. BEWARE! The prices you get through buying programs are not transparent and we paid THOUSANDS more when we showed up for our appt at Camelback Kia. For example, we were charged for window tinting... but we didn't actually care for having our windows tinted... "too late, it's already on the car and you have to pay for it". Same story with tire upgrade, some paint protection, etc. They charge you for a bunch of crap that you don't want - so the pricing you are told is totally inaccurate. I'm sure this isn't unique to this dealer - but aggravating nonetheless.
The real issue came in with our keys. When we left the dealership, they had LOST the key to the car and only had one copy. They promised us they would send the new one to us within a few weeks and gave me a woman's name (MICHELLE) who would take care of it. No joke, I called EIGHT times to get that key over MONTHS. I spoke with the manager, left voicemails for a bunch of people and they NEVER called back or got us our key (which we really needed so we would have two car keys). We finally called Kia head office. They were SUPER nice and apologetic. They called the dealership, called us back and told us to all a manager there who would take care of it. When we called him, he never called back. FINALLY, my husband went in after months of waiting and calling. They insisted that because we waited for months, we now had to BUY the key for $350. ARE THEY KIDDING? We had been trying to get that key for months. But they wouldn't budge. So we were out of pocket tons of money, two trips to the dealership and lost a good 4 hours of our lives on the phone to get a key that we were entitled to on our brand new car! ABSOLUTELY HORRIBLE.
The Good: we like the Kia Sorrento and it drives very nicely I will compliment also the Kia head office on two things: very nice and courteous when we called them to try to get the key... AND they called us from the HQ after we bought the car to thank us for our business and offer us a free oil change at Camelback Kia on our first service. After our experience, we are NOT getting our Kia serviced there. We would rather just have our $350 back.
We are also now in the market for ANOTHER new car to replace our Pilot. We are intentionally not buying a Kia (despite enjoying the Sorrento that we purchased) because we just don't trust their service after the key fiasco. So, we're buying a new Pilot (purely based on that silly key) since Camelback HONDA has always been so good to us and does do all of our servicing.
I'll be shocked if Kia thrives if this reflects how their dealerships behave.
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