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  • "Your most unhappy customers are your greatest source of learning." -Bill Gates Quoting another legend, Kevin Hart,"You gon' learn today!" Me and a couple of my buddies wanted to go on a late night food adventure and ended up with a food disaster. We were seeking a decently priced burger that wasn't far from us so we used Yelp to help us break down some choices. The pictures and decent reviews made Burger Brothers the place to go. Confused at first by the hole in the wall location attached to a gas station I expected more than I should have. When we walked in the employee did not seem like he enjoyed working there. I order my cheese burger with an add on of mushrooms and egg that came out to a decent price. The paying at the gas station did throw me off but I just went with it expecting an amazing burger. When my order was ready he let me know that he didn't have any eggs and "not charge me for it." I went back to the gas station employee to ask for my original ticket receipt that shows the items on my burger and proved to the Burger Brothers employee he did charge me. From that point he got defensive with me and gave an attitude while saying I gave you guys the large soda cup instead of the regular because I knew we didn't have eggs. Are you kidding me!! I never asked for an ultimatum for the mistake he made. He knew he didn't have eggs and he didn't take the time out of his only three orders to tell us. The burger was decent but did not have all the ingredients on the menu even on the burger. The fries were definitely well done with most of them with the skin still on. Overall taste of the burger was ok, but the service that employee gave was the worst customer service I've ever gotten. I don't write reviews but the way I felt after leaving this burger spot definitely deserved my two cents. If I had the opportunity to get my money back I would take it in a heartbeat. Forever lost my respect for this establishment.
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