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| - First time there a few weeks ago, went there with a date under strong recommendations from friends of mine.
Even if the food was good, the service was so awful, I'll never go back.
We spoke to our waitress twice, once to order and once to pay.
We didn't get our full order, mine was missing sirup, my date's was missing her toast.
Every time we managed to make eye contact with anyone, they'd turn away, as if they were trying to avoid us. We were able to grab a busboy at some point and asked him for our missing stuff, which we ended up never getting.
It was a busy day, but they definitely weren't understaffed (I saw at least 3 waitresses and 2 bussboys).
15 minutes later, we were done with our meal, our waitress asked us if everything was good. We told her in the most polite way possible about the missing stuff and the fact that we might have liked to order something else to drink during our meal. What we got as a response was: "Sorry about that, that'll be $35,63".
I've worked in bars and restaurants, this is not how you treat customers. I don't know about you, but paying for stuff I didn't get is pretty high on the list of things I hate, right under s#itty customer service.
One gesture from our waitress would have turned this one star review to a 4 star one with recommendations to all my friends. Oh well.
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