Came in chevron for a fill up and a wash, I always get a hand wash to cut down on the scratches in my paint. I ordered the hand wash, paid for it but when I look up I see my car going through the machine. I promptly informed the cashier and she looked very surprised. She got the manager and after a couple of min of investigation the manager comes back and apologizes and offers a free hand wash on my next visit. I understand that people make mistakes but when you take care of the customer once a mistake has been made is what keeps me as a customer.