Probably should have had them out the item on hold I've never had a problem before here other than the fact they're a little pricey (compared to online) but you can get what you need right away (they better watch out for Amazon Prime Now though). Their return policy is good (15 days no questions I think). If you call and there's not a lot of it in stock might want to ask them to check and then hold it so you don't get there and they can't find it.