After at least a half dozen manicures, a couple pedicures and an eyebrow wax at Serenity, it is time to do an update. I am still happy with the manicures I get here and do not go anywhere else, however there are a few things that prevent my from bumping Serenity up to 5 star status.
One of the reasons I like Serenity as much as I do is because they offer gel manicures at rock bottom prices, and they are quality manicures that last a minimum of two weeks every time. However, as with many of the cheaper salons on town, customer service can be a little lacking here. Sometimes I am offered water, others times I am not. There have been times I have asked for additional services (usually an eyebrow wax) and it was forgotten because techs are in a hurry to move on to the next client.
On my last visit I made sure to remind the tech I wanted an eyebrow wax. I should have just let her forget. While the manicures here are on point the brow shaping is not.
One thing I do like a lot about Serenity is that every tech I have had has done the same, high quality job on my nails, and I have had a different tech almost every time I have gone in. I will continue to frequent Serenity every 2-3 weeks for my gel manicures and recommend that others in the area do as well. Just skip the waxing.
EDIT: I now see Moon exclusively for my nails. She is awesome