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  • I had a bad experience with customer service when I checked into Harrahs Las Vegas on July 30th, 2013. We checked in around 11pm. An older Asian woman helped us at the desk. This was our honeymoon, and we asked if there were any available (free) upgrades. The front desk woman quoted us an upgraded room that was out of our price range, as we would be in Vegas 2 weeks (week1 @ harrahs, and week 2 @ Planet H), and wanted to reserve money for gambling, shows, etc. When I declined the upgrade, the front desk clerk became very rude and inappropriate with me. She asked where we had been married, and when I said New York, she said "Oh New York? Weddings must cost alot of money there". "New York is very expensive". I let that one go, as I didn't feel that I had to explain to this stranger how I paid for my wedding, and how I did alot of things for it myself to keep the costs down. Then when the clerk asks for my ID she comments on my Coach wallet. "Oh I love your wallet. Coach is very expensive". "You must have spent alot for that". At this point I told her it was a Christmas present and I got annoyed. The clerk was insinuating the whole time that I had alot of money, and yet would not throw it all into a hotel room for an upgrade when I had planned so much time in Vegas. This made me feel very uncomfortable, and I would have changed hotels if there were any other properties with availibility that night. I was tired, it was late at night, and I wanted to rest after my long flight. A simple congrats for my wedding and giving me the key to my room would have been sufficient. Another issue once in the room at Harrahs was the AC. Apparently they neglect to clean their filters, and the whole time we were in there, we were sneezing, and had trouble breathing. Once we went outside or to another hotel, we were fine. DO NOT get the buffet. We did that for breakfast, as we were there anyway, and I was SICK, SICK, SICK for a whole day. 1 whole day in Vegas, wasted in my hotel room from being food sick. NOT GOOD. I come to Vegas every year and I had enjoyed prior stays at several Caesars properties, however this experience really turned me off. I really have to think about where I will spend my next trip in Vegas.
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