I ordered delivery at 5:50 on a Saturday afternoon. Over the phone, we were told it would be a 60-90 minute delivery time. Pretty disappointing given that Brampton West is about a 5-10 minute drive from our house. After 90 minutes I tried calling the restaurant for an update on our food... I tried over 25 times (and have the phone records to prove it!), and every time the phone line was busy.
Our credit card was charged at around 7:40, which we know as my husband has configured text message alerts when his card is charged.
At 8:15, on call number 32, I finally got ahold of someone at the restaurant, who apologized stating they had a new driver and that he should be there any minute. I asked if the food was still fresh or if it had been sitting since our card was charged and was told it would be fresh and that the restaurant would process a 50% refund on our dinner for the inconvenience.
The food arrived at 8:35. The portions were actually smaller than I expected, and so-so. Surprisingly the entrees didn't come with rice. The sushi was dreadful. I paid half price, but it was honestly overpriced even at that given the portion size and the quality of the food.
Very disappointing.