I'm writing this review without even staying at the hotel yet. I was so frustrated with the whole reservation process. I've been to Nobu restaurant in Malibu and totally enjoyed the experience. Hence, I was excited to try out their first venture into the hotel business.
I called to make a reservation for a 2 night stay. The reservation agent was very helpful initially. After she told me the rooms and rates available, I selected a double room. She was able to give me a discounted rate of $269 per night (for the weekend)...great!. She told me that I would receive an email to confirm the reservation at which time I would have to submit my credit card number to hold the room. I waited and did not receive the email.
I called the next day. After talking to numerous agents/supervisors (took over 30 minutes on the phone), they were unable to find my reservation. They offered to make a new reservation at a rate of $329 per night. When I mentioned that it was not the original price I was quoted, they apologized but offered no solutions. After the whole ordeal, I decided to try another hotel.
Nobu makes great food..I think they should stick to food business...unless they could improve their service department for the hotel.