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  • I'm very disappointed with a recent experience I had with this company. I called for assistance diagnosing an issue I with a fountain in my yard. I was told it would be $80 to drive to my home to diagnose the issue, regardless of the outcome. Many businesses charge a service fee to make a home visit but then offset that fee by any actual repairs or labor needed. I'm ok with this since I wouldn't expect them to send someone down then find nothing to be done and forced to absorb the trip expenses. After requesting to speaking with the repair manager, Aaron, I he said it would be $80 to drive to my home regardless of the repairs completed or not since he has to send out a minimum of two men and a full heavy-duty truck. This makes zero sense since I'm simply asking for diagnosis and expect a minor issue. Why would anyone send two men and a heavy duty truck for such a house call is beyond me. I recognize fuel is expensive and businesses need to recoup their costs but it does not cost $80 do make a home visit. It's clear to me that green goddess is not interested in my business based on this ridiculous policy. I'll find a fair and reputable fountain repair business that wants my business. Apparently I was mistaken by thinking this business was reasonable.
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