It can get busy, the wait can be long. And it can be very noisy. They can do with turning down the music so we don't have to shout our conversations or lean into each other so much just to hear. Ok. I am a little hard of hearing, and the sound levels are not friendly for the aurally challenged.
The food: enough to share and yummy.
The desserts: uhm, that is why one comes here. Yum-O
The service: the times I have been here the service has been very friendly but not overbearingly so, and prompt (or as prompt as they can be when the place is packed. They get points for trying).
It is price-y, but that is part of the overall experience. Splurge a little.