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  • Used to love coming to this place. The wife and I went in tonight prior to a concert downtown thinking we'd get a nice meal. Although the Spaghetti Factory's decorations and ambience really add to it's character, none of that matters when you have the service like we did. We made a reservation thinking it would help us avoid wait times and still ended up waiting 10 minutes when we arrived. When we eventually were seated we had the worst service in recent memory. Our waiter was soft spoken and didn't give much of an intro and brought our drinks with our soup and salad. Once we had finished our soup and salad and both of our beverages we waited twenty minutes before we received refills. Forty minutes in a queried about our appetizer to which the waiter said he would ask the kitchen, the place he had seemingly been hiding out in most of the time. When he returned he said there was a mistake and we could cancel the appetizer or it would come out with our entrees. No apology was made or attempt to make it right. Meanwhile the table next to us received there meals even though they had been sat after us. We then were brought our entrees by a kitchen staff. I ordered the chicken parmigiana which came lukewarm with a glob of spaghetti while my wife ordered the ravioli. The waiter then brought the bill without asking us what ice cream we'd like, a part of the three course meal which we were not offered. After I'd paid I tracked down a manager to see if there was still some hope they might make it right. Nope! The manager seemed to express a disingenuous apology and said "hopefully it's better next time for you". Clearly the customer is an afterthought here. There definitely will not be a next time.
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