First time using them for a simple traffic ticket. One of the assistants took my payment and wrote down my email and said they would follow up. I never received an email. Upon calling in, the receptionist said "well we left you a voice mail" that I did not ever get. (you could tell in her voice that she just didn't care) Its a good thing I called in, as my total ticket fee and traffic school is due in a week and a half, and I need to rush down and deal with the city in person. I thought this is was part of what I paid for?!?!? I would not recommend using them again as there was NO customer service.