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| - It was 11:40pm, there were two cars ahead of me. When we pulled the cars were being care of. We waited at the box for about 12 minutes until the person at the drive thru began our order.
I ordered a large #11 substitute for onion rings and nuggets and a extra drink. The total came out to $12.63. Mind you, that the #11 is the NEW spicy chicken sandwich.
We got in line for the second window to pay. And the first car in front of us got his food within 6-7 minutes. The car ahead of us pulled up. And literally took TWENTY MINUTES TO GET ONE FREAKING BAG!
At this point, I was already angry and just wanted to leave but the car in front of me sped off. So I thought when I pull and pay, my food would be ready.
I WAS WRONG!!!!!!
NOT ONLY DID WE NOT GET AN APOLOGY FOR THE LONG WAIT FOR SOMETHING THAT SHOULDVE BEEN DONE WITHIN 10 MINUTES, BUT WE GOT A DRIVE THRU EMPLOYEE WHO STATED, "Ugh, you got uhh large coke like ice and one with no ice? 12.63."
We waited 4 more minutes to get a bag that's completely wrong! First we got nuggets and fries. We told him that we wanted onion rings so he went to go get it. We noticed he gave us chicken fries and I said I wanted a spicy chicken. So he grabbed the bag out of my hand to replace it. It took another five minutes until he gave us a bag to replace our order.
WE CHECKED THE BAG, and it was stilll freaking wrong!
BY THE TIME WE LEFT THE DRIVE THRU, it was already 12:20am!!! THIS IS RIDICULOUS.
We ordered a Large Spicy Chicken combo w/ onion rings and we received a large Chicken fries combo w/ fries.
We ordered 10 spicy nuggets and received COLD REGULAR NUGGETS
OUR SODAS WERE WATERED DOWN FOR WATING SO LONG.
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Peace of Advice from a former fast food Team Leader
If you have a car at the window and are fixing their order, please double check the next car's order to make sure it is right for having them wait so long.
Please have a friendlier drive thru employee that actually REPEATS THE ORDER TO THEIR CUSTOMERS AND PLEASE GIVE THEM THEIR RECEIPTS.
If y'all are having a lot trouble getting orders out CORRECTLY then y'all need to re-evaluate your set up. Put your weakest employee on fryers and your strongest on grill. Make sure you have a friendly and bubbly employee at your drive thru. Especially someone who can handle the fast paced and demand of the drive thru.
Management, please make sure your employees are well trained before leaving them on their shifts by themselves. Some manager fail to realize that some people may need more time to be trained than other people.
You have one well deserved star. I came home unsatisfied with my meal and resulted into making more food at home.
Maybe y'all shouldn't be 24 hours when you can't handle the drive thru.
#SorryNotSorry
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