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  • Short review....if you value your time and exceptional service shop elsewhere. Longer...after spending weeks researching vehicles and prices we decided on an Impala and thoroughbred had great advertised prices and variety we were looking for. Scheduled a time to come in and found out salesman we had been talking to was busy. No problem they gave us Jon and was great. Explained vehicle options and took us to what we wanted to see. Sam even looked into some 2015 financing options to see if we had interest. Great job! We had specific payment and money down we wanted to commit to and sales worked somewhat hard to meet that. ( no movement on sticker price- bad) All went ok up to going to talk to finance. First over 90 min wait with only explanation was "new guy" messed up paper work and they had to reprint. Only to finally get called back and offered a different explanation that couple before us took long time reading everything. What? Get back to finance and gentleman (term used loosely) was rude to me and asked me to take paperwork to salesman where upon put the pressure on my wife for all kinds of add ons at additional cost. We were very clear payment was not negotiable. Upon my return he repeatedly (12 times I counted) pushed and attempted to 'sell' gap insurance. No means no. A couple of times maybe to make point and show concern but it went on and on. Then after everything done there they couldn't wait to get us out of there. Car was out front, almost no gas , not vacuumed and when we pointed out to salesman he just said sorry can ask if they will do anything. Pitiful. Next day manager called we commented about it and said something would have been nice to make up for long wait and rude finance guy; gas card, chevy something, anything..."no sorry we don't do that". Summary: won't go back, would not recommend terrible service. Sadly because sales guy was such a good guy.
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