Terrible Service. A complete disappointment.
My family and I just recently moved to an area serviced by Illini Recycling. After 2 weeks of not receiving our trash container and calling multiple times inquiring about it, we finally received it, however, we received it damaged. The lid of the container is broken from one end to the other, this allows water, snow and other precipitation to enter the container. We called several times to have have the lid replaced, again with no success. After calling yet again, we explained to them that we would be canceling our service at the end of our paid term. We were met with the statement, "well you do know we're the only people that service that area". I was astonished that a local family owned business would respond so rudely. They have reacted in a manner that is in complete contradiction to the mission statement they present on their website. Illini Recycling have been nothing but rude and less than accommodating. This company doesn't deserve our hard earned money. If you don't have to use them, we wouldn't recommend it.