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  • The kitchen service here was absolutely terrible. They ruined an entire evening for a large party of 20 of us. I say kitchen service because the servers themselves were very nice but the kitchen took over an HOUR to get our food out. We arrived at 7:45 and weren't able to get out until 8:30. This is NOT a Michelin 3 star restaurant where one would expect a 3 hour seating. This is an average hotel steak house. The hotel failed to book our reservation in properly. They had asked us weeks before if we wanted to sign what would have been a $4000 contract for a 20 person dinner in a private room. $200/head? Ridiculous. We said no and that we'd just like a regular table or group of tables. They said fine. When we arrived they said they didn't have a reservation for us because we didn't sign a contract. We explained that we didn't want a private room and already discussed this with their groups coordinator. It was us, another large group (who has made their reservation earlier that day), and a couple random tables. Not busy at all. It was a Monday at a hotel restaurant. When we began to complain about the wait time the manager was super rude and blamed us for not properly booking a reservation. I once again explained that we had book a reservation many days earlier and THEY had failed to properly record it. Regardless, if you can't serve someone efficiently, why seat us at all? Just say your kitchen or staff can't accommodate us. There are only 4 other steak houses in the area that would have been glad to have us that night. Finally, one of the servers at the end of the night started to rudely explain to me how we should be happy they accommodated us and how we shouldn't be upset about the wait. So in summary, the restaurant didn't keep a reservation, was basically empty when we showed up, except for one other large group and then blamed us for their slow service. I do a lot of conferences at this property and will never utilize this restaurant again unless they can offer some kind of apology. The fact that they blame me for their issues is what makes me never want to come back. Take some ownership for your problems.
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