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  • This review is specifically about the location on Albemarle Road as I have no experience with any other location. I unfortunately have a fleet car requiring me to use NTB for oil changes, state inspections and minor repairs. This is the only convenient location. During my visits, I have interacted with at least 7 staff members and not one was pleasant. They do not like working with the fleet company because it "takes too long and they want too much information". One even suggested I use another location!! During my last 3 visits, they have had angry customers yelling and using bad language. One even had young children. All seemed to be angry about work not being completed when promised. I should have taken the employee up on their suggestion to go to another location. If I come back here, I can't complain because I know what kind of atmosphere I will find and it isn't pleasant but it is borderline scary as this area has deteriorated rapidly over the past few years.
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