So this hotel had an awesome front desk service and I was really pleased by what seemed like personal service at the start of the stay. The Governors Club was a great perk and the staff up there was extremely attentive and knowledgeable about the Madison area. My issue with the hotel was the cleanliness of my room. I noticed a bit of mold in the shower and there were dirty womens clothes in the dressers, including a nasty set of lingerie. Additionally I noticed a small blood stain on one of the pillows in the room. It is due to the cleanliness of the room that I paid for that I would highly recommend against staying at this establishment.