I had these reviews printed out and the article from the bbb about the food mold swab test ready for the technician. He did his test and as he waited for the results, I made him read the article and reviews. After he was done reading he told me there was nothing they could do for me - as the food mold swab test gave a "positive." i told the guy I didn't see how a food mold tested correlated to an air vent. He told me that charging the $49 special does not make a profit for them. He then gave me 2 numbers to other companies that could help me (shady! Because he knows this company runs a shady game). He left saying he would write up this service visit as an "estimate" and left.
On another note, the technician told me my filter needed changed, but I told him it was changed a week ago. He dropped the subject.
During this whole process the technicians left my front door open in 110+ degree heat outside... Thanks for running up my AC for nothing!
$49 may have not been a profit for them but coming all the way to El Mirage from Mesa was a total loss or in the red for them (ie gas & 2 employees). What a joke! No stars would have been my review but I couldn't hit submit without something. Would have called the Company to complain but I didn't see the use. Buyer beware & check out that article on bbb for this 10 minute mold swab test!