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  • Why is this one so much better than the Oakland location? I don't really know, but I can say that I'm happy about it. I put my previous two terrible Oakland experiences aside, braved the new location in Downtown Pittsburgh, and walked away a changed man. First attempt: late lunch, 1:30 PM, mid-week. The place was a ghost town (awesome!) I walked right up to the counter, ordered a Rachel burger, and was promptly delivered my burger in a few short minutes. The burger was good, if not messy, and my only gripe would be that the turkey-burger patty is clearly from frozen. Nonetheless, still a tasty meal and the place was really clean with super friendly employees. Second attempt: Noon, mid-week. The place was packed and there was a decent sized line. Service was still prompt and while the Salad Bar Engineers did look a bit frazzled, they handled my requests promptly. Minor disappointment was the meager topping rations provided when I asked for a) chopped eggs b) bacon c) croutons. If all salad toppings are free, why are you skimping on these things? (And I do mean skimp, like teaspoon size serving.) Next time I'll be "that guy" and tell them to double up. When I finally made my way to the Cold Stone Creamery-esque salad amalgamation station, I was presented with two options: "Big bites or little bites?" Unhappy with such restrictions, I countered with "medium bites?" to a non-plussed chopper. She did, however, comply with my clearly ridiculous request. In all, the salad was very good and I'll definitely go back (only to this location). Oakland-location still needs to learn that avocados aren't supposed to be dark brown when placed on salads and that sweaty forearms are not an appropriate salad tong resting station in-between grabbing items from the salad bar.
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