I used to think this place was pretty good to get a quick burger from a few years ago during PCC times. The food wasn't bad, but the best thing of note was their tater tots. I would consider the place a three star average despite moments of slowdown due to handling the crowds of people. Fast forward to now and the place has gone downhill steadily. Service got slower. People got angrier. Average food became bad food because everything else was negative. The only positive I can give about this place is that you get a chair to sit in to relax a little after walking all day.
I can't say anything negative about the manager as I never had to deal with him and most times, the servers were good to me. I seem to be one of the luckier ones in this regard though. Unfortunately, it's not worth it to come here. Either eat in the convention halls, the food trucks, or walk a block or two for a better experience.