| rev:text
| - At 10 this morning my garage door stopped closing all the way, because it had banged into my car bumper (oops). So I called A-Authentic. They said the could have someone here between 2 and 3PM. Okay.. a long time but I could do it, so I said so. It meant that a guest had to take a cab rather than have me pick her up, but most likely, even if they were in an hour, that would happen.
At 1:55 they called and said they were delayed until 4PM. That was bad - I had an appointment at 5:10 but still, it should work.
But... at 4PM I got a call - not until 4:30. I cancelled the doctor appointment less than an hour before it. Not good!
At 4:30 the tech showed up. He saw the issue, and told me the door had all sorts of problems. Okay, but that was beside the point - that hadn't changed today. He said that the gear in the box was stripped. I said I didn't think so. So he started fiddling and was adjusting it and getting it close to working, when the motor stopped. He said that it was dead - I'd need it repaired.
But, I knew there was a thermal sensor that would shut it down if the motor got too hot, and it had just been run up and down a bunch and this is Phoenix in the summer. He didn't know this and doubted it. We waited, and tried a few times later. Nada. He said it needed to be fixed. I said to wait. He said - well, that would cost me $85/hour and implied it was a waste of time. Okay, well, it's fair to charge more for extra time, but I kept getting this "it's broken" message and was tired of it.
Finally he said he had to open it up and see what was wrong. He did, and the motor casing was very hot - no surprise. So I told him to wait. After a while, we tried it, and the motor worked. So he adjusted it and got it working.
We discussed replacing it, and he is right that it is due sometime in the not far distant future. And, he knew a lot about the possible replacements - good information.
But I'm gonna shop around, because now I don't trust these folks.
My gripes:
1) The extra delay was not acceptable. A garage door that won't shut is a big security issues, and it meant I couldn't leave the house empty. The tech's vehicles aid "1 hour service" but this was 6 1/2 hours, 2 1/2 more than I had been told.
2) Throughout, the tech was obviously pressuring me to have it replaced - the opener, the garage door, the hardware, everything. That meant I couldn't trust him to give me an honest assessment. And, this is the second time this outfit has done that to me.
3) The thermal sensor - did he not know, or was he trying to fool me into thinking it was really dead. I believe he didn't know - in spite of the pressure, he is a nice guy and I think just hadn't run into this.
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