I called this morning to inquire about notary services. I spoke with a gentleman who was very helpful and said he was a notary and would be there until 11:30, and a different notary comes in at 12:30 and would be there until 6:00. I tried to get over earlier, but was busy at work, and knew I had until 6:00.
I arrived at about 5:15, and told the clerk at the counter I was there for notary services. He said that he was sorry but the notary leaves a 5:00. I was livid, WTF?! I explained that I had spoken with someone that morning and repeated the conversation. He said, "It sounds like you spoke with Patrick. He should know that the notary leaves at 5:00 because he has been doing it for a month." I left to try and find another notary. Everywhere was closed or the notary was gone for the day. I was really peeved and decided to go back in. I asked the clerk for the owners name because I would be calling in the morning to complain. He said "Patrick is the owner." Even more peeved I asked if we could call him and see if this could be resolved. They were able to reach Patrick and after a brief conversation Patrick offered to come in if I was willing to wait 30 minutes. I really needed the documents notarized and happily agreed.
Patrick showed up as promised within 30 minutes, apologized that his other notary left early and quickly notarized my documents. It was $2 per signature and Patrick was super nice. He demonstrated customer service and made a repeat customer out of me.
So, to sum it up, in an hour my rating went from a 1 star to a 5 star review.