This past October, I looked down and noticed that my diamond had fallen out of my engagement ring. What a horrible feeling for someone who was very newly married at the time...Looking through different reviews and information online, I decided to give D & R a call. I explained the situation, and even though I was not able to purchase a new diamond at the time, they helped me to get it replaced with a cubic zirconia for the time being. in addition to that, they didn't make me feel bad about not being able to buy a new diamond, but treated me with kindness.Thank goodness, my insurance ended up coming through! I didn't think twice before calling D & R to look into getting a new stone. They were able to provide me with a BEAUTIFUL new stone for a wonderful price. I actually ended up with a ring that was more beautiful than before it was lost. Both Dave and Rich are so knowledgable, and helpful. I couldn't give a better recommendation!