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| - As someone who can write off her makeup expenses on her taxes-- and horrifyingly spent 4 figures on makeup and skincare items a year early in my career (I've since drastically cut back) I feel qualified to review Sephora in it's fullest!
Selection: Sephora's got almost all the major beauty brands you'd want (minus the ones exclusively contracted with department stores.) and all of them are available for testing. How often can you go into a department store and go around testing things without someone bothering you to buy it?
Customer Service: When you DO need some help finding just the perfect shade of foundation, or just the right gift, there will be someone to assist. Most of the people who work here love makeup and beauty products too, so they'll have their own recommendations of what's good and are honest about what's not such a hot seller. (Example: I'm a MAC Cosmetics fan, and used to use their cleanse-off oil makeup remover. Instead I wanted to try another brand, something natural, and was directed toward the Boscia cooling oil cleanser, which I actually like better and now buy in multiple quantities.)
Returns: I've never had a problem with a return, even if I can't find my receipt or if it's been awhile. There was once this Tocca perfume that made my skin itch. Even though I had used it, I brought it back and exchanged it for another fragrance.
TIP: Sign up for their email list and get a Beauty Insider card. This will allow you to bank points-- but also get GENEROUS FREEBIES AND DEALS. During my birthday month, I always get a gift, like the Philosophy Cake Batter body wash for free (in a huge 8 ounce size I believe). A couple years ago it was a Sephora brand lip gloss set.
In addition, you'll get periodic coupons like 10% or 15% off your purchase.
TIP #2: I can actually buy many of the items at Sephora online at other beauty retailers like SkinStore.com or Beauty.com tax free, and with a heftier 20% discount almost daily. However, when there are cosmetics you just need to try in store, or fragrances that just need to be sniffed...go to Sephora and check it out in real life. It'll be worth the hassle of a mail-in return. (Hey, if you like it, you can always order another of the same product online at a lower price!)
TIP #3: Sephora has killer sales every so often. I remember getting a Philosophy bath wash set for 50% off after the holidays, and a Bliss Spa body lotion set for about half price too. Just keep your eyes out and sign up for that email list for the heads up.
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